Title 7 – Consumer Welfare


Download

Chapter I

Operation of Cinema

A. Seating Capacity in Cinema

Section 1. It shall be unlawful for cinema operators to accommodate moviegoers beyond the seating capacity of their respective theatre.

Section 2. Violator hereof shall be fined One Thousand Pesos (P1,000.00).

B. Ushers at Cinema

Section 1. All management of cinema houses in the city is hereby required to provide ushers and usherettes with uniforms in their respective movie houses.

Section 2. Non-compliance of this ordinance shall subject the offender/s (manager and/or owner) to a fine of One Thousand Pesos (P1,000.00).

Section 3. Upon the effectivity of this ordinance, the Office of the City Mayor shall formulate rules and regulations for the efficient implementation of this ordinance.

C. “Standing Room Only” Sign in Cinema

Section 1. All management of cinema houses in the city is required to place a “STANDING ROOM” sign when the situation calls for.

Section 2. Non-compliance of this ordinance shall subject the offender(s) to a fine of One Thousand Pesos (P1,000.00).

D. Straddling of Feet in Movie Houses

Section 1. The straddling or putting of feet at the back or in front of seats inside movie houses, is prohibited.

Section 2. Cinema operators shall post or cause the posting of the provisions of this ordinance for the information of moviegoers.

Section 3. Any person found violating this Ordinance shall be subject to a fine of P500.00.

 

Chapter II

Scalping and Fixing of Transportation Ticket

Section 1. The following terms shall mean:

  1. Scalper – a person or entity who buys quantities of tickets at relatively low prices and sell them at prices in excess of established rate.
  2. Fixer – a person or entity who accepts bribes or uses his/her influence for a fee to obtain tickets for another person.

Section 2. Fixing or selling of land, air and sea transportation tickets, twice higher or more than the prescribed price/amount by the transportation authorities, is hereby prohibited.

Section 3. Violation of this ordinance shall subject to a fine as follows:

a) Violation by an individual:

First offense – P2,000.00
Second offense – P3,000.00
Third offense – P5,000.00 or six (6) months imprisonment, or both such fine and imprisonment at the discretion of the court

b) Violation by a corporation:

First offense – P2,000.00
Second offense – P3,000.00
Third offense – P5,000.00and perpetual cancellation of business permit

 

Chapter III

Use of Colored Lights or Any Other Similar Scheme

Section 1. The use of colored lights or any other scheme intended to hide the true color or quality of fish and meat or any other related wet products, at the wet section of all markets/supermarkets and restaurants in this city, is hereby prohibited.

Section 2. As used in this Ordinance, the following terms shall mean:

  1. Wet Section – a part of the market where fish and meat or any other related wet product are displayed for sale.
  2. Market – a public place or private establishment generally with stalls or designated positions occupied by different dealers or vendors where commodities and other provisions are exposed for sale.
  3. Colored light – rounded or pear-shaped glass envelope having color, enclosing the light source of an incandescent or other electric lamp that emits certain desired colored lights when an electric current is passed through it as distinguished from full spectrum light bulbs that produce light that has certain desirable qualities that make it similar to natural sunlight.
  4. Other scheme – any plot or device, such as but not limited to the use of colored water or blood, to disguise the true color or quality of fish, meat, or any other related products.

Section 3. In violation of this Ordinance, the offender/s, shall be punished by the following:

First offense – P2,000.00
Second offense – P3,000.00
Third offense – P5,000.00 or an imprisonment of not less than one (1) month but not more than six (6) months, or both at the discretion of the court, and shall be ground for the revocation or cancellation of business permit.

 

Chapter IV

Injection of Water or Any Adulterating Solution in Fowls

Section 1. It shall be unlawful for any person or owner of any business establishment to inject fresh chicken, fowls and other similar or related foodstuffs with water or any adulterating solution which changes or alters the quality, weight or other physical characteristics of the food item for purposes of selling to the public in any market, talipapa or business establishment.

Section 2. Any person or owner of any business establishment who violates this ordinance shall be subjected to the following:

First offense – P2,000.00
Second offense – P3,000.00
Third offense – P5,000.00 or an imprisonment of five (5) months, or both at the discretion of the court, and shall be ground for the revocation of business permit.

 

Chapter V

Provision of Weighing Equipment by Dealers of Liquefied Petroleum Gas

Section 1. All dealers, retailers and distributors of Liquefied Petroleum Gas (LPG) are hereby required to be equipped with weighing equipment and maintain the same inside the store or establishment.

Section 2. Violation of this Ordinance shall subject the offender to the following:

First Offense – P2,000.00
Second Offense – P3,000.00
Third Offense – P5,000.00 or an imprisonment of not more than six (6) months, or both at the discretion of the court.

Where the violator of this Ordinance does not contest his/her apprehension and elect to pay the fine imposed by this Ordinance, the enforcement officer shall forthwith issue a citation ticket to the person apprehended without resort to the Court. The citation ticket shall state or contain (a) the name, signature, age and address of the person apprehended, (b) the material facts obtaining in the commission or omission of the crime defined and penalized under this Ordinance, (c) the amount of fine which is payable in favor of the City Government of General Santos, and (d) notice requiring the person apprehended for extrajudicial settlement of his/her violation by paying the prescribed fine at the Office of the City Treasurer within ten (10) working days from issuance thereof, otherwise, appropriate complaint be filed against him/her with the appropriate government agency, such as the City Prosecution Office, for the filing of appropriate charge against him/her with the Court of law.

Section 3. This ordinance shall be implemented by the Task Force of the City Treasurer’s Office together with the representatives of the Office of the City Mayor.

 

 

Chapter VI

Consumer Welfare Desk

Section 1. The putting up of Consumer Welfare Desks to big establishments and Suggestion Boxes to small establishments is hereby required.

Section 2. For purpose of this ordinance, the following terms are hereby defined, to wit:

  1. Micro Enterprises – refer to commercial or business firms whose asset size are below P3,000,000.00;
  2. Small Enterprises – refer to commercial or business firms whose classification of asset size ranges from P3,000,000.00 to below P15,000,000.00;
  3. Medium Enterprises – refer to commercial or business firms whose classification of asset size ranges from P15,000,000.00 to below P100,000,000.00;
  4. Large Enterprises – refer to commercial or business firms whose classification of asset size are above P100,000,000.00;
  5. Consumer Welfare Desks (CWDs) – spaces or venue manned by personnel of a big establishment for the speedy resolution of consumer complaints and provide spot information on consumer issues and concerns.
  6. Suggestion Box – refers to a receptacle or case to be set up in a small establishment where complaints/suggestions of consumers can be dropped for action by the management.
  7. Consumer – refers to a natural person who is a purchaser, lessee, recipient or prospective purchaser, lessor or recipient of consumer products, services or credit.

Section 3. Implementing Guidelines:

A. Strengthening of Consumers Welfare Desk:

A.1. In DTI Regional, Provincial Offices:

  1. Utilize existing consumer complaints desks as Consumer Welfare Desks.

A.2. Consumer Welfare Desk shall perform the following:

  1. Receive and act on complaints on unfair trade practices;
  2. Provide spot information on consumer issues and concerns;
  3. Analyze and act on suggestions/recommendations received.

B. Setting Up of Consumer Welfare Desks:

B.1. In big business establishments (Medium and Large Establishment):

  1. Coordinate with business associations and encourage them to undertake this project.
  2. Where there are Customer Relation Service/Consumer Assistance Centers, etc., utilize the same as CWDs.
  3. Where there are none, encourage them to set up CWDs.

B.2. Consumer Welfare Desk shall perform the following:

  1. Receive and resolve complaints on products and services offered by the concerned establishments.
  2. Refer complaints which cannot be settled at this level to DTI or other appropriate consumer protection agencies.

C. Setting Up of Suggestion Boxes:

C.1. Suggestion Boxes shall be installed in small establishments (micro and small establishment) for the management or owners to act on the complaint immediately but not more than three (3) days, and on every suggestion within the discretion of the owner/management.

D. Monitoring Report:

D.1. An accomplishment report and quarterly reports using sample form prescribed by Department of Trade and Industry shall be submitted to the Department of Trade and Industry every end of the quarter and year.

E. Evaluation Report:

E.1. The program will be evaluated in terms of the number of CWDs set up, the number of complaints received, average length of time needed to resolve complaints, the frequency of nature of complaints received, types of consultancy services rendered and the number of information materials provided.

Section 4. The Consumer Welfare Desks and Suggestion Boxes shall have proper identification and be accessible to the public. The rights and responsibilities of the consumers under the law, written in vernacular if possible, shall be posted near or at the consumer welfare desks and suggestion boxes.

Section 5. Any violation of this Ordinance shall subject the management/operator of the establishment to a fine as follows:

Micro enterprises – P1,000.00
Small enterprises – P2,000.00
Medium enterprises – P3,000.00
Large enterprises – P5,000.00

The aforementioned imposable fines shall be without prejudice to any administrative sanction such as non-renewal of the business permit that the City Mayor’s Office may impose upon any violator.

Where the violator of this Ordinance does not contest his/her apprehension and elect to pay the fine imposed by this Ordinance, the enforcement officer shall forthwith issue a citation ticket to the person apprehended without resort to the Court. The citation ticket shall state or contain (a) the name, signature, age and address of the person apprehended, (b) the material facts obtaining in the commission or omission of the crime defined and penalized under this Ordinance, (c) the amount of fine which is payable in favor of the City Government of General Santos, and (d) notice requiring the person apprehended for extrajudicial settlement of his/her violation by paying the prescribed fine at the Office of the City Treasurer within ten (10) working days from issuance thereof, otherwise, appropriate complaint shall be filed against him/her with the appropriate government agency such as the City Prosecutor’s Office, for the filing of appropriate charge against him/her with the Court of law.

 

Chapter VII

Identification Tag on Red Meats

Section 1. For the purposes of this Ordinance the term “MEAT VENDOR” shall pertain to all persons, whether natural or juridical, who engage in the business of wholesaling or retailing dressed meats within the City of General Santos such as beef, carabao meat, goat meat, horse meat, lamb meat, and such other kinds of dressed meats.

Section 2. There shall be required to all meat vendors in General Santos City the placing of appropriate and visible identification tags, opposite the corresponding price tags, of all red meats for sale for the buying public to correctly recognize whether such red meat being put on sale is beef, carabao meat, horse meat, goat meat, lamb meat, etc.

Section 3.

(a) Violation of this Ordinance shall subject the offender to the following penalties:

  1. For first offense: fine of Two Thousand Pesos (P2,000.00);
  2. For second offense: fine of Three Thousand Pesos (P3,000.00);
  3. For third offense: fine of Five Thousand Pesos (P5,000.00) and permanent closure of the business establishment.

(b) Authority is hereby given to the City Administrator’s Office in proper coordination with City Veterinary Office to issue citation tickets against any offender caught violating this Ordinance and to confiscate red meats found without proper identification tags for purposes of evidence. Such issued citation ticket shall specifically state therein the type of offense including the amount of corresponding fine the violator has to be meted against, and other observed remarks. Settlement of fine shall be made directly by the offender or a representative of the offender with the City Treasurer’s Office. In the case of persons committing first and second offenses, respectively, no such persons shall be allowed to reopen their businesses until they shall have fully settled the corresponding fine meted them.

 

-oOo-


This post was written by Web Admin [cdt]

Posted in

Leave a Reply

Your email address will not be published. Required fields are marked *